Cracked Windscreen

[Hughes47]

We have a crack in our windscreen which is getting bigger. Autoglass were contacted as part of our insurance but we are still waiting after over a week as they have to order a new windscreen in. Does anyone know if they will be successful or whether, after a long wait, they will come back and say they can't get one? If they can't, what is the best option?

Thanks,
James

[Ian]

I've used Autoglass before and found them quick and reliable.

[g8dhe]

Yes same here, once a couple of days and once when out the next day on site.

[Hughes47]

Just asking both those who've responded. Was it a repair you had, or a complete replacement windscreen? They said they had to order a windscreen in and then told me they couldn't get one.

[g8dhe]

Replacement screen! Repairs have a very high failure rate and can only be used on small stone chips rather than cracks!
If you have a crack then if its from the edge of the screen its often due to rust problems at the edges causing the screen to be under tension it helps if your able to have the rust sorted prior to replacing!

[Hughes47]

Well Autoglass have told me they can't replace my screen? Have I somehow asked for the wrong screen? My insurance company has contacted them and got the same response. What are the options now?!

Should I call back Autoglass and try again? Is there an official designation for the screen that I can quote?

Thanks,
James

[g8dhe]

Try this company viewtopic.php?p=721832#p721832

[Hughes47]

Thank you - I will get authorisation to proceed from Admiral and then book with them. It looks more promising so far.