Hi Rita
That would be nice...a guarantee that replaces an item. I don't live in the UK....and there are advantages and disadvantages....all in all, I like it....BUT....here they stick to the terms of guarantees...they send it off for repair....It's easier to buy another!
Here's how the unseen side of guarantees work....in the UK as in any country:
A company buys it's stock from a manufacturer, who states that a statutory guarantee applies...The retailer takes note of said guarantee, and complies with the terms, and some retail chains confer EXTRA guarantee rights on the item. Ownership of the stock is the property of the retailer now, and NOT the firm that makes it, so the retailer is the one that bears the cost of replacement. This applies to new cars as well, as I found to my cost when I bought a new RUSTY Japanese car which had been almost imperceptibly re-sprayed...but I know a bit about paint
....now THAT was an argument I can't print in polite circles (I won)....
When dealing with customers in the UK, most firms apply logic...namely that a guaranteed item is dealt with in a manner the customer would approve of, ensuring their return for future purchases....LOGIC.....Now in Eastern Europe, logic isn't an innate birth-right...it isn't present, it isn't possible to teach, and the don't have it....so accepting the fact that a guarantee is what it says is laughable to most retailers....the usual guarantee is five minutes, or 100 yards up the road....whichever comes first!....especially as most ham-fisted purchasers can b*&^%r up an item within minutes of getting it home
Cheers
Helen
In the beginning there was nothing , then God said "Let there be Light".....There was still nothing , but ,by crikey, you could see it better.
